Our response to the Coronavirus
Update 25 March 2020
We wanted to reassure you that we will continue to do all we can to support you and your family over the coming weeks.
Following the latest advice issued by the Prime Minister on 23 March, we’ve updated our plan further. As you will understand, we may have to adapt it again as the situation develops but we are committed to keeping you updated.
In line with Government advice, we are moving our staff who are not key workers to working from home and have now closed all of our offices to visitors. You can access information about our services on nuliving.co.uk. If you cannot find what you need online, you can email us at [email protected] or call 0800 819 9390. Please do bear with us, you might wait a bit longer than usual to speak to our teams.
Our phone lines remain operational and will continue to be so. All our customer service teams including the Sales team and Customer Care team are ready to continue to support customers thorough this difficult time.
We will continue to communicate with you over this period both through our social media and website.
We would like to take this oppoutunity to ask all customers to follow Government guidance around social distancing and to ensure that they are observing the latest restrictions on movement, socialising etc. Remember, if you can, stay home and save lives.
19 March 2020
At NU living we have been working very hard to create the right responses to what is clearly a fast-moving situation. We have followed government advice on this issue to date and will continue to do so.
We would like to reassure all our customers that we remain open and are focused on delivering key services to our customers and have contingency plans in place to support this.
Where appropriate, members of staff are working from home, whilst ensuring that essential front-line services are still being provided. Main offices currently remain open but this will be reviewed in line with evolving Government advice and the impact of self-isolation of team members.
Our phone lines remain operational and will continue to be so. All our customer service teams including the Sales team and Customer Care team are ready to continue support customers thorough this difficult time. Face to face visits are being rearranged or conducted digitally or on the phone and essential visits will take place whilst maintaining safe distances in line with Government advice.
A range of useful information is also being shared on our social media and digital channels and customers are being encouraged to use our website and email to speak to our teams.
Our construction sites and modular housing factory continue to operate and our development activities continue. Our Sales and Marketing teams continue to support existing buyers and are dealing with new enquiries over the phone or digitally to avoid the need for customers to visit our Sales and Marketing Suites. The Customer Care teams will continue to support those buyers and new tenants moving into our homes.
We stand ready to work with you all to ensure that together we respond to this worldwide issue in a way which supports our customers and ensures we maintain critical services through this difficult time.
For general enquiries:
Tel: 0800 819 9390
Email: [email protected]
If you would like to talk to us about any of our homes, plrease use the contact details below:
360 Barking - Monday to Friday, 9am-5pm 020 3369 0157 or [email protected]
Beechwood - Monday to Friday, 9am-5pm 02033690119 or [email protected]
Blackwall Reach - Tuesday to Saturday 10am-6 pm 020 3969 3883 or [email protected]
Laindon Landmark - Monday to Friday, 9am-5pm 0203 369 0571 or [email protected]
The Paragon - Monday to Friday, 9am-5pm 020 3369 0365 or [email protected]
