Head Office

NU living

Tramway House
3 Tramway Avenue
E15 4PN

Email: [email protected]

Contact nu

To get in touch with the right team please select the option which best suits your enquiry

NU living Sales

For NU living sales enquiries
Call: 020 3151 3416

Send us a message

NU Shared Ownership

(New build only)

Call: 020 3151 3416

Website: www.nusharedownership.co.uk

For older, re-sale Shared Ownership properties.

Call 0300 303 2500 and ask for the Leasehold Team.

NU Customer Care

Tel: 0330 222 0322

For emergencies only, outside of office hours

Call Your Home Support on 01376 519743.

Do you have something to report in a communal area of the building?

Call Hera Management Services on 0345 683 8812

How to provide feedback, make a complaint or pay a compliment

We welcome all feedback. If you would like us to pass on to a member of staff that they have done a good job or if you have an idea how we could do something better, please let us know. We also know that sometimes we get things wrong. When this happens we want to know about it so we can put things right or give an explanation. By receiving complaints, we can learn from our mistakes and make sure the same problem doesn't happen again. For all feedback, compliments and complaints, use our online form

Send us a message


NU build Factory Address

Unit 1
Prologis Park
Honywood Road
SS14 3TS

NU living is a trading name of Swan New Homes Ltd
Registered address:

Pilgrim House
High Street
CM12 9XY

Company No. 05207468

Incorporated on 17 August 2004