Contact nu
To get in touch with the right team please select the option which best suits your enquiry
NU living Sales
For NU living sales enquiries
Call: 020 3151 3416
NU Shared Ownership
(New build only)
Call: 020 3151 3416
Website: www.nusharedownership.co.uk
For older, re-sale Shared Ownership properties.
Call 0300 303 2500 and ask for the Leasehold Team.
NU Customer Care
Tel: 0330 222 0322
For emergencies only, outside of office hours
Call Your Home Support on 01376 519743.
Do you have something to report in a communal area of the building?
Call Hera Management Services on 0345 683 8812
How to provide feedback, make a complaint or pay a compliment
We welcome all feedback. If you would like us to pass on to a member of staff that they have done a good job or if you have an idea how we could do something better, please let us know. We also know that sometimes we get things wrong. When this happens we want to know about it so we can put things right or give an explanation. By receiving complaints, we can learn from our mistakes and make sure the same problem doesn't happen again. For all feedback, compliments and complaints, use our online form
Send us a message
NU build Factory Address
Unit 1
Prologis Park
Honywood Road
Basildon
SS14 3TS
NU living is a trading name of Swan New Homes Ltd
Registered address:
Pilgrim House
High Street
Billericay
Essex
CM12 9XY
Company No. 05207468
Incorporated on 17 August 2004